FAQ
Answers to common questions
Start here for quick answers. For step-by-step guides on our most asked questions, browse Ask ENG.
What's the fastest way to get help?
Submit a request at help.eng.umd.edu. You can do it any time, and your request is tracked from start to finish.
Where can I find how-to guides?
Our most asked questions are answered on Ask ENG, the Clark School's knowledge base.
When and where can I get help in person?
Walk in to 0123 Glenn L. Martin Hall, Monday to Friday, 8 a.m. to 5 p.m.
How do I reach the help desk by email or phone?
Email eit-help@umd.edu or call 301-405-1634.
Where can I get university-licensed software?
Many titles are available on TERPware. If you need something that isn't there, submit a request and we'll help.
Who handles campus-wide services?
The Division of Information Technology runs many university-wide systems. If you're not sure who to ask, contact us first and we'll point you the right way.
What do I do if I have a problem after hours?
[TO DO: add after-hours or urgent support instructions]