Engineering IT Help Desk
Services Get Help FAQ
Ask ENGClark School of EngineeringUniversity of Maryland
ServicesGet HelpFAQ
Ask ENGClark School of EngineeringUniversity of Maryland

Services

Technology support for the Clark School

Here's what the Engineering IT Help Desk supports. If you don't see your issue, ask anyway. We'll help or point you to the right place.

Submit a help request

Computer setup and repair

We set up new university computers, troubleshoot hardware and software problems, and help when a machine needs repair or replacement.

[TO DO: add any details, such as supported operating systems or how long setup usually takes]

Accounts and access

We help with Clark School accounts, permissions, shared drives and access to engineering resources.

For campus-wide accounts, the Division of Information Technology may also be able to help.

Software licensing and installation

We help you find, license and install the software you need for teaching, research and administrative work.

Many university-licensed titles are available on TERPware.

Printing

We help you connect to department printers and fix printing problems.

Classroom and AV support

We support the technology in Clark School classrooms and meeting spaces, including projectors, displays and presentation equipment.

[TO DO: add how far in advance to request help for a class or event]

Lab and research computing

We support lab workstations and research computing needs for Clark School faculty and their groups.

[TO DO: add what's included, such as servers, storage or specialized software]

Purchasing guidance

Planning to buy a computer or other equipment? We can recommend models that work well with Clark School systems and are easy to support.

Not sure where your request belongs?

Submit it to us anyway. We'll take care of it or send it to the right team.

Ways to get help